The booking process
Users choose between Producers according to:
- The type of product (wine, honey, olive oil, etc.)
- The Destination (Attica, Peloponnese, Thessaly, etc.) or through a map showing all the associated parties.
- The month of the visit
The platform displays several Producers that match the choices of the user, based on the profile of each Producer, presenting information about the experience.
The Gastronomy Tours Users then request to visit the Producer of their choice and immediately the Producer receives an email informing them that someone has made a reservation request for a specific number of visitors, day, and time. The Producer will then have to reply within 24 hours at the latest, whether or not he accepts the reservation, otherwise, the user will receive an automated message that the Producer is unavailable.
GASTRONOMY TOURS is paid for visits to producers, as well as for activities to producers worth less than 20€/person directly by the visitor at a fixed rate of 3€ per person.
For activities worth more than 20€/person Gastronomy Tours is paid through a 15% commission of the price of the PRODUCER’S activity that is deducted from the Producer. The final breakdown will always be mentioned on the voucher issued to the producer.
Upon completion of the reservation, GASTRONOMY TOURS issues a reservation voucher and sends it both to the USER and the PRODUCER. USERS must present it to the PRODUCERS as proof of the reservation and entitle its owner to a discount for any purchases made by the producer in the case of a visit, not in the case of an activity, as stated below in Paragraph 6.
5. USERS pay the nominal price of the visit or activity as presented on the PRODUCER’S profile to Gastronomy Tours once the PRODUCER has accepted the requested visit or activity that USERS have booked, and issues a receipt to the USER while the PRODUCER will have to issue an invoice to Gastronomy TOURS for the amount due, not including the 3€ booking fee for visits or the 15% commission for activities as it will be mentioned on the booking confirmation voucher that the Producer receives once has accepted the booking request.
6. Should the USERS make purchases from the PRODUCERS during their visit, not the activity, are eligible for a 10% discount for purchases exceeding 30 € per person or a different discount following the PRODUCER’S discount policy, which the producer must notify by email to [email protected] regarding any alternative discount. The discount details will always be specified on the booking voucher sent to the User and the Producer.
If the Producer does not wish to accept the request, by pressing “Reject request” the visitor will receive an email informing that the Producer is unavailable. The amount the User deposited during the reservation is then immediately refunded.
In case the PRODUCER rejects a booking request for non-availability, the PRODUCER can send an email to GASTRONOMY TOURS with two alternative dates and times that are available, to inform the guest and make a new request.
Should the visitor make purchases from the Producer, then the Producer must provide a discount of 10% for purchases over 30€/person, or another type of discount according to the producer’s discount policy that will be agreed upon with Gastronomy Tours.
To see the full Terms of cooperation between Gastronomy Tours and Producers press here.