The Booking Process
Users have the freedom to choose from a variety of Gastronomy Tours SUPPLIERS based on the experiences they wish to participate in:
- Visits to producers or museums, participation in an activity, or a trip
- Type of product (e.g., wine, honey, olive oil, etc.)
- Destination (Attica, Peloponnese, Thessaly, etc.) or via a map showing all associated parties
- Period of the experience
The platform displays suppliers that match the user’s selections, based on each supplier’s profile, providing detailed information about the experience.
Once the Gastronomy Tours user selects an experience, they proceed to book it. The supplier will receive an email notification with details of the booking request, including the number of visitors, date, and time. The supplier must respond within 24 hours to confirm or decline the reservation. If no response is provided within 24 hours, an automated message will be sent to notify the user that the supplier is unavailable.
Gastronomy Tours charges:
- A 10% fee (minimum €3) for visits to producers and museums, added on top of the supplier’s price.
- A 15% commission on activities and trips of more than 20€ included in the activity’s listed price, or with 3€ charged on the top, charged to the user, for activities and trips of a price less than 20€. The final breakdown will always be detailed on the voucher issued to USERS and SUPPLIERS.
Upon completion of the reservation, Gastronomy Tours issues a voucher and sends it to both the user and the supplier to communicate each other’s details. The USER must present this voucher to the SUPPLIER as proof of the reservation. It also entitles the user to a discount on purchases made during visits to producers, as outlined in Paragraph 6.
- USERS are charged the listed price for the experience once the SUPPLIER accepts the booking. The SUPPLIER will invoice Gastronomy Tours for the agreed amount, excluding booking fees. These details will be outlined in the booking confirmation voucher the supplier receives after accepting the booking request.
- During visits, users are eligible for a 10% discount on purchases exceeding €30 per person. Alternatively, the producer may offer a different discount, which they must notify Gastronomy Tours of via email at [email protected]. Discount details will be clearly stated in the booking voucher provided to both the user and producer.
If the SUPPLIER chooses not to accept the request, they can click “Reject Request,” and the USER will be notified via email that the producer is unavailable. The frozen amount deposited by the USER during the reservation will be immediately released.
If a booking request is rejected due to unavailability, the producer may email Gastronomy Tours with two alternative dates and times, allowing the user to make a new request.
