Plan your gastronomic visit to Athens including visits to producers, walking food tours, cooking lessons and day trips related to gastronomy

Terms of Use

 GASTRONOMY TOURS  

  CONTENTS    Page    
1  OUR DETAILS  2  
2  PRIVACY  2  
3  USE OF OUR WEBSITE – YOUR ELIGIBILITY  3  
4  OUR SERVICES  4  
5  AVAILABILITY  5  
6  OUR PROCESS  5  
7  AVAILABILITY OF SERVICES BY THE PRODUCERS  8  
8  OUR RESERVATION FEES–OUR VOUCHERS/DISCOUNT  8  
9  YOUR RIGHTS TO CANCEL – “COOLING OFF”  8  
10  NO SHOW OF PRODUCERS – UNABLE TO DELIVER  10  
11  PRICE AND VALUE-ADDED TAX  10  
12  METHOD OF PAYMENT   10  
13  INTELLECTUAL PROPERTY  11  
14  LIABILITY  11  
15  ELECTRONIC COMMUNICATIONS  12  
16  FORCE MAJEURE  12  
17  NΟ WAIVER   12  
18  ALTERATIONS – AMENDMENTS  13  
19  GOVERΝING LAW AND JURISDICTION  13  

Please read these terms carefully before using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Privacy Notice.  

These are the terms and conditions governing the use of this website and the agreement that operates between us and you (“Terms”). These Terms stipulate the rights and obligations of all users and those of GASTRONOMY TOURS vis-à-vis the services offered by us through this website or any of the other websites to which we may link (“THE GASTRONOMY TOURS SERVICES”).   

If you have any questions about our terms, please contact us as follows:   

1. OUR DETAILS – DEFINITIONS  

We operate this site. GASTRONOMY TOURS (or “We”) a sole proprietorship company under the name Alexandros-Ioannis Megapanos of Epaminondas, with legal name Gastronomy Tours, registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and with Tax Identification Number: EL043478044 [hereinafter “GASTRONOMY TOURS” or “GT”]  

You can contact us: by phone [+30]2106036 009 or by email at [email protected]  

Please use these details to contact us for any questions, feedback and comments (including complaints).  

We do not select nor combine travel services for you, our services do not fall in the field of package travel and linked travel arrangements and are not covered by Directive (EU) 2015/2302 or other national laws implementing this Directive.   

2.  PRIVACY  

Please carefully read our Privacy Notice. If you do not agree to all contents of the Privacy Notice, do not place an order.  

We are required to disclose the information that you have provided to us to third parties, Affiliate Partners (Producer, museum, Tour and activity provider) referred in your booking and banks, only to facilitate your booking via our Platform (e.g. process payments). We do not disclose your information to any other third parties unless required by law, by the court or by any governmental body. By providing information on this website or otherwise to us you expressly authorise us to disclose and process your information as described to enable us to provide our services to you.  

Payment processing services for Gastronomy Tours, including the processing and storing of credit card data, are provided by Stripe, Inc. (“Stripe”) and are subject to the Stripe Services Agreement (“Stripe Services Agreement”). By agreeing to these terms and continuing to operate as a customer of a paid Gastronomy Tours service, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.

 3. USE OF OUR WEBSITE – YOUR ELIGIBILITY  

As a condition of your use of our Platform, you warrant that:  

 – you are at least 18 years old   

– you undertake to provide correct and accurate e-mail, postal and/or other contact, and payment details to us and acknowledge that we are entitled to use these details to contact you and authorise us to perform credit checks if this should prove necessary. If you do not give us all the information that is requested, we may not be able to process your order.  

– you have the legal authority to assume a contractual obligation  

– you will use our Platform in accordance with these Terms; if you use our Platform on behalf of a third person, you will inform them of these Terms and make sure that they comply with them  

– you will use our Platform only for your private use and not for commercial use without our previous express written consent  

– you will use our Platform only according to the Law and you will refrain from introducing any malicious or technologically malicious material or any other form of attack to our Platform.  

4. OUR SERVICES  

Through this Platform, which includes the (mobile) website and app as well as our social networking pages (the “Platform” or the “Website”) we (GASTRONOMY TOURS) provide users with information about producers, museums, Activity providers and tour providers (the “Affiliate Partners”). We provide this online Platform on which Affiliate Partners can present, advertise, offer, and sell their services to you (“You” or the “User”). We host the content provided to us by the Affiliate Partners (the “Content”). The Content contains information, images, and prices for visits, activities, accommodation, and availability. The Affiliate Partners remain fully responsible for all information displayed on our Platform. GASTRONOMY TOURS does not control the Affiliate Partners nor has any influence on their Content. We only act as an intermediary between you and the Affiliate Partners, and we cannot guarantee that all information is accurate and correct. We do not sell, rent, or offer any travel, hotel or other similar services; through our Platform, you can make reservations for visits to the Affiliate Partners, participation in activities they offer and accommodation, but you enter into a contract with the Affiliate Partners directly. Therefore, make sure before making a reservation to read carefully and agree with the Producers’ Terms and Privacy Policies as shown in their Profiles on our Platform.   

We only provide you with information about your visits and activities and make reservations. You may pay us a fee for the reservation service offered to you or a deposit and We are responsible for reimbursing the affiliate partners for their Services.  

5.  AVAILABILITY   

We do not guarantee uninterrupted availability and/or access to our Platform. We will always be entitled to deny access to anyone to our Platform at our sole discretion and we may suspend, discontinue or change our Platform without a previous notice to you.   

6.  OUR PROCESS  

The Gastronomy Tours website aims to “connect” Users to Affiliate Partners. GASTRONOMY TOURS provides information on  Affiliate Partners, which includes their business story, location and premises, production, products etc. The GASTRONOMY TOURS site presents the profiles of registered Affiliate Partners organized for easy access; it includes a calendar of events related to gastronomy, such as festivals and other gastronomic customs. The site also includes a blog with the latest news around gastronomy. GASTRONOMY TOURS currently focuses on Greece highlighting producers of Greek gastronomic products, customs, and traditions. Our goal is to gradually expand and include producers of gastronomic products in other countries, too.  

On our website, you can locate/identify Affiliate Partners through the following filters/parameters:  

•By location, through the interactive map featured on the GT homepage displaying the location of every Affiliate Partner.  

• By product category, pressing the drop-down button “Product Category “  

• By destination, pressing the drop-down button “Destination”  

•By month you wish to visit the producer, pressing the drop-down button “Month”.  

When you select the filters, by pressing the “Find Producers” button, a list of producers will appear showing profiles related to the search.  

Each Affiliate Partners profile includes the following information:  

  • Brief description of the business/ company, its facilities and awards received. (information is provided by producers)  
  • Images and videos of the business/company and a map with directions on how to get there.  
  • Variety of their products and services delivered.  
  • Production and availability of organic products.  
  • In different languages, guided tours may be offered.  
  • Information concerning the variety of activities provided during the visit (if applicable)  
  • Price/person for the visit and /or proposed activities.  
  • Tour duration.  
  • Information about accommodation and/or overnight stay (if applicable)  
  • Months the Producer is open to visitors.  
  • The minimum and the maximum number of visitors the Producer can accept per visit.  
  • Information on facilities for visitors such as toilets.  
  • Information regarding accessibility for people with disabilities.  
  • Information on whether the Producer provides tastings.  
  • Information regarding dining facilities for visitors.  
  • Information on retail store availability.  

Once you decide which Affiliate Partner you wish to visit, you can make a reservation by pressing the “BOOK NOW” button and filling in the information required.  
You will be asked to select the date and time for the visit as well as the number of participants.   

Then you will press the “Next” button and see a screen with an overview of your booking which includes the name of the Affiliate Partner, the date and time and the number of visitors.   

Next step you will have to add some personal information such as first and last name, mobile telephone number, and e-mail address. Information is requested in case GASTRONOMY TOURS needs to contact you about the visit.   

Next select between several ticket options provided by the Affiliate Partners (price for adults, price for children, etc.) at the “Booking Options” area, and press the “Continue” button.  

At that time, you will see on the screen your Booking Overview, which includes:   

The name of the Affiliate Partners, the date and time of the visit, the amount to be paid online to reserve the booking (Reservation Deposit) and the remaining amount of money to be paid on-site to the Affiliate Partners.  

In the area of “Additional details,” under the “Booking Overview,” you may choose the language to conduct the tour and press the “Complete Booking” button that will lead you to the Payment Details to fill in a coupon code, if any.   

 Occasionally GASTRONOMY TOURS runs promotional events offering coupons that visitors can take advantage of and by including the code of the coupon in a special box, they might obtain extra offers.   

 After this, press the “Complete Booking” button and the screen will show a new page with the booking overview and the space restricted for online payment; fill in the requested credit card information to pay online and then press the “Pay “button to pay the amount marked on the pay button that corresponds to the Reservation Deposit. The amount of the Reservation Deposit shall not be charged to your credit card until you receive a Confirmation Order of your booking; only the credit limit of your card shall be reduced by the corresponding amount of the Reservation Deposit.  

At this stage, e-mails will be sent out automatically from GASTRONOMY TOURS:  

  1. to GASTRONOMY TOURS   
  1. to the Affiliate Partner  
  1. to you.  

Within 24 hours, you will receive a confirmation e-mail along with a booking voucher and other details useful for your visit (“Confirmation Order/Voucher”). The contract between you and the Affiliate Partner will only be concluded when you receive the Confirmation Order/Voucher, and the amount of the Reservation Deposit shall be charged to your credit card.   

If the Affiliate Partner turns out to be unavailable, you will receive a denial e-mail and the amount of the Reservation Deposit shall be added to the credit limit of your card.  

Together with your denial email, you will most often receive within the next 12 hours a new proposal from the Affiliate Partner to set up a new visit. If the new proposal offered is suitable for you, you can request another visit with the new details.  

The Confirmation Order/Voucher shall indicate the items you ordered, their total cost, the sums you have already paid and the pending amount to be paid to the Affiliate Partners. Upon arrival at the Affiliate Partners, present the voucher as a confirmation of your booking, and pay the remaining sum indicated on your voucher. For purchases from visits to Producers totalling more than 30€/person, you will be reimbursed in the form of a 10% discount or a different one according to the Producer’s discount Policy always mentioned while booking as well as on your reservation voucher.  

To make reservations for accommodation to Producers offering overnight stays, you can find all the information needed on a platform special to that purpose indicated in the producer’s profile and proceed through it.  

Information contained on this website does not constitute an offer for the provision of services by the Affiliate Partners but rather a mere invitation to you to make an offer to us to reserve a service. No contract between you and the Affiliate Partners shall exist until they have accepted your order. If your offer is refused and the credit limit of your card has been reduced by the corresponding amount of the Reservation Deposit, it will be fully released.  

7. AVAILABILITY OF SERVICES BY THE PRODUCERS  

All Services (Visits, Activities, Tours, and Overnight Stays) are available on the dates shown in our Calendar unless the Affiliate Partner advises you otherwise.   

As we process your order, in the event of any difficulties or if any service is no longer available, we will promptly inform you by e-mail and will reimburse any sums that you might have paid as soon as possible and in any case within 14 days.  

8. OUR RESERVATION FEES – OUR VOUCHERS/DISCOUNT  

GASTRONOMY TOURS reservation Fees for visits or activities worth less than 20€/person, amount to a standard fee of 3€ per person, 1.5€ for the Museums, payable by the User once the Affiliate Partners accept the request. Gastronomy Tours issues an invoice to users and the Affiliate Partners must issue another invoice to GASTRONOMY TOURS once the service has been completed with the cost of their activity, not including the Gastronomy Tours commission. All necessary invoice details are delivered to the Affiliate Partners by Gastronomy Tours.  
For activities worth more than 20€/person Gastronomy Tours reservation fees are deducted by the Affiliate Partners, and amount to a 15% commission of the Affiliate Partners’ activity total price.  The final breakdown will always be mentioned on the voucher issued to the User and the Affiliate Partner.  
Upon the Affiliate Partners accepting the request, GASTRONOMY TOURS issues a coupon to both the User and the Affiliate Partners with all necessary information for the user such as the exact location, telephone number, and email address of the Affiliate Partner to help the user reach the Affiliate Partner. Users must present the voucher to the Affiliate Partner as proof of the reservation upon arrival on the day of the activity.  

You will make a Reservation Deposit online for a visit or participation in activities to an Affiliate Partner marked on the Booking overview while proceeding with the booking, as well as on the final reservation confirming email (voucher).  

As for the accommodation to a producer, there are no fees charged from Gastronomy Tours to the User.  

Upon arrival, present the voucher as a confirmation of your booking and pay the sum due to the Producer marked on your voucher.   

For purchases from visits to producers totalling more than 30€/person, you will be reimbursed with a 10% discount or a different one according to the Producer’s discount Policy.  

9. YOUR RIGHTS TO CANCEL – “Cooling Off”.  

 You are entitled to cancel a booking for a visit and/or activity at any time before 7 days of your scheduled visit; In this case, you will receive a full refund of any sums you have paid at the same price as that of the initial charge. There is no refund if the reservation is cancelled later than 14 days from the Confirmation Order or later than seven days before the scheduled visit/activity. If you would like to cancel, we kindly request, you to:   

Send an email to [email protected]   

State that you wish for a cancellation of your order or a part of your Order. GASTRONOMY TOURS does not guarantee any refund outside the permitted cancellation period as stated above.  

10. NO SHOW OF PRODUCERS – UNABLE TO DELIVER  

We will endeavour to execute your order for services listed in the Order Confirmation on the date set out in this Confirmation.   

If the Affiliate Partners cannot meet the date and cancel a booking or part of a booking because of force majeure or other reasons outside of its/his control (natural disasters, terrorism or other events making impossible or unsafe the rendering of the services on behalf of the Affiliate Partner) we will keep you informed before your reserved date and offer you a choice of reconfirming the contract at the new (extended) time or cancelling with a full refund. We are not responsible for any incidental expenses you may suffer deriving from your booking.  

If the Affiliate Partners do not show up at the agreed location at the time agreed, please contact Gastronomy Tours either by sending an e-mail to [email protected] or calling us at +30 210 6036009 at the most within 30 minutes of the scheduled visit and we will fully refund the voucher value and we will offer you another reservation to another Producer of your choice free of our charge.   

We are not liable for any cancellation of the Affiliate Partner.  

11. PRICE AND VALUE-ADDED TAX  

Despite our efforts to ensure that all prices on the website are accurate, errors may occur. If we discover an error in our stated price, we will inform you by e-mail as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and you will receive a full refund for any sums you might have paid.  

Please note that prices on the website include VAT.  

Moreover, please note that customers whose credit card is not charged in Euros but in other currencies will be charged in accordance with the exchange rate on the day their card issuer processes the transaction.  

12. METHOD OF PAYMENT  

GASTRONOMY TOURS accepts the following payment methods:  

  • All major Credit Cards: Mastercard, Visa, American Express 
  • Debit Cards  
  • PayPal  

Once you have finished selecting all the items you wish to book, you will check out and proceed to payment as explained above in term 6.  Please fill in your credit card details and click “Pay”  

Authorisation for payment must be given at the time the order is made but your credit card will not be charged until you receive the Confirmation E-mail from the Producer.  

Payments via credit/debit card minimise the possibility of unauthorised access or disclosure within our payment environment.  

By clicking “Pay” you warrant that the credit card is yours and that you are at least 18 years old.  

Please note that if your card issuer fails to authorise payment to us, we will not be liable for delay or non-performance.  

13. INTELLECTUAL PROPERTY  

All copyright, trademarks and all other intellectual property rights in the Content supplied as part of this website shall remain at all times vested in our licensors or us. You are permitted to use this material only as expressly authorised by our licensors or us as well as to make a copy of any order or Contract details. You are not entitled to copy, use, or publish our brand or Content without our previous written permission.   

14. LIABILITY   

Our liability related to any item purchased through our site is limited to the purchase price of that item, i.e. the purchase price of the vouchers you purchase from us, and we accept no liability for indirect losses, which are not reasonably foreseeable.  

You acknowledge and agree that the relevant Affiliate Partner is solely responsible and assumes all responsibility and liability for the services rendered that you book through our Platform. We are not a (re)seller of the services of the Affiliate Partners. We are not responsible for and disclaim any liability in respect of such complaints and/or any (direct, indirect, consequential, or punitive) damages, losses or costs incurred to you due to any acts, breaches, negligence, omissions, not non – performance, delay, or other liability attributable to the Producers or his employees or subcontractors.  

This Clause will not affect your statutory rights as a consumer and/or your cancellation rights.  

While we make our best efforts to ensure that the information contained on this website is accurate, realistic and complete, errors might occur. Moreover, we do not undertake responsibility for any information or advice obtained by you from any websites we might link.   

15. ELECTRONIC COMMUNICATIONS   

Applicable laws require that some of the information or communications we send to you should be in writing or another durable medium. By using our site, you agree to this electronic means of communication and that it constitutes a durable medium as required by law.  

16. FORCE MAJEURE  

We will not be held liable or responsible for any failure to perform, or delay to comply with our obligations that are caused by events beyond our reasonable control (“Force Majeure”).  

17. NO WAIVER  

If we fail to take action for breach of any of your obligations, we will still be entitled to exercise our rights or remedies, and this shall not relieve you from compliance with such obligations.  

  1.  ALTERATIONS – AMENDMENTS  

We reserve the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you use our website, or book from us unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). Please read these Terms and check back often.  

If any provision of these Terms is not valid or binding, the remaining terms are not affected and are fully valid, binding and enforceable.  

  1. GOVERNING LAW AND JURISDICTION  

These Terms and Contracts for the booking of services through our site will be governed and construed by the relevant Greek law, which follows EU legislation. Any dispute arising from, or related to, these Terms and such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Athens, Greece.   

For any complaints, you can contact us at [email protected] or call +30 210 6036 009 and we will try to assist you in solving the problem. If we are not able to resolve your dispute, you can refer your complaint to the Greek Consumer Protection authorities (e.g. www.efpolis.gr, www.synigoroskatanaloti.gr) or the European Commission’s online dispute resolution platform http://ec.europa.eu/odr.    

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