The Booking Process
The user selects a PARTNER (Producer, Activity Provider, Museum, or Travel Agency) based on:
- The type of product (wine, honey, olive oil, etc.)
- The type of activity
- The region (Attica, Peloponnese, Thessaly, etc.) or via a map
- The date of the visit
Then, the platform displays a list of Partners that match the user’s selections. The user chooses based on each Partner’s profile, which presents information about the experience the visitor will have.
The Gastronomy Tours user then clicks BOOK NOW to send a request to the Partner of their choice. The booking amount is automatically pre-authorised on the user’s card. The Partner receives an email notifying them that someone has made a booking for a specific number of visitors, date, and time. They must respond within 48 hours, either accepting or declining the booking. Otherwise, the user will receive an automated message informing them that the Partner is not available.
If the Partner declines the request, the pre-authorised amount is immediately released from the user’s card. The Partner may also send an email to Gastronomy Tours explaining that they could not accept the booking for the requested date and time, and may suggest two or three alternative options for rescheduling. Gastronomy Tours will then notify the user, and if one of the new suggestions is suitable, the user can make a new booking request.
If the Partner accepts the booking, the funds held on the user’s card are transferred to a Gastronomy Tours account. The User and the Partner will receive a message with each other’s contact details, allowing them to communicate directly if they wish. This message also serves as the booking confirmation, which the user must present upon arrival at the Partner.
Users pay the listed price of the visit or activity, as indicated in the Partner’s profile on Gastronomy Tours, once the Partner has accepted the booking. Gastronomy Tours then issues a receipt or invoice to the user. The Partner must subsequently issue a Service Invoice to Gastronomy Tours for the nominal value of the activity, excluding the Gastronomy Tours commission, as outlined in the booking confirmation voucher. Gastronomy Tours settles payments to Partners in the first week of the month following the visit.
Suppose visitors make purchases during their visit from PRODUCERS or MUSEUMS (not from ACTIVITY PROVIDERS). In that case, they are entitled to a 10% discount on purchases exceeding €30 per person, or another discount as per the Producer’s discount policy. The Producer must communicate their discount policy via email to [email protected]. Discount details will always be included in the booking document sent to both the USER and the PRODUCER.
