Terms of Use

 GASTRONOMY TOURS  

	CONTENTS	Page
1	OUR DETAILS	2
2	PRIVACY	2
3	USE OF OUR WEBSITE – YOUR ELIGIBILITY	3
4	OUR SERVICES	4
5	AVAILABILITY	5
6	OUR PROCESS	5
7	AVAILABILITY OF SERVICES BY THE PRODUCERS	8
8	OUR RESERVATION FEES–OUR VOUCHERS/DISCOUNT	8
9	YOUR RIGHTS TO CANCEL – “COOLING OFF”	8
10	NO SHOW OF PRODUCERS – UNABLE TO DELIVER	10
11	PRICE AND VALUE-ADDED TAX	10
12	METHOD OF PAYMENT	10
13	INTELLECTUAL PROPERTY	11
14	LIABILITY	11
15	ELECTRONIC COMMUNICATIONS	12
16	FORCE MAJEURE	12
17	NΟ WAIVER	12
18	ALTERATIONS – AMENDMENTS	13
19	GOVERΝING LAW AND JURISDICTION	13

Please read these terms carefully before using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Privacy Notice.  

These are the terms and conditions governing the use of this website and the agreement that operates between us and you (“Terms and Conditions”). These Terms stipulate the rights and obligations of all users and those of GASTRONOMY TOURS vis-à-vis the services offered by us through this website or any of the other websites to which we may link (“THE GASTRONOMY TOURS SERVICES”).   

If you have any questions about our terms, please get in touch with us as follows:   

1. OUR DETAILS – DEFINITIONS  

We operate this site. GASTRONOMY TOURS (or “We”) a sole proprietorship company under the name Alexandros-Ioannis Megapanos of Epaminondas, with legal name Gastronomy Tours, registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and with Tax Identification Number: EL043478044 [hereinafter “GASTRONOMY TOURS” or “GT”]  

You can contact us: by phone [+30]2106036 009 or by email at [email protected]  

Please use these details to contact us with any questions, feedback, or comments (including complaints).  

We do not select or combine travel services for you, our services do not fall in the field of package travel and linked travel arrangements and are not covered by Directive (EU) 2015/2302 or other national laws implementing this Directive.   

2.  PRIVACY  

Please carefully read our Privacy Notice. If you do not agree to all the contents of the Privacy Notice, do not place an order.  

We are required to disclose the information that you have provided to us to third parties, Affiliate Partners (Producer, museum, Tour and activity provider) referred in your booking and banks, only to facilitate your booking via our Platform (e.g. process payments). We do not disclose your information to any other third parties unless required by law, by the court or by any governmental body. By providing information on this website or otherwise to us you expressly authorise us to disclose and process your information as described to enable us to provide our services to you.  

Payment processing services for Gastronomy Tours, including the processing and storing of credit card data, are provided by Stripe, Inc. (“Stripe”) and are subject to the Stripe Services Agreement (“Stripe Services Agreement”). By agreeing to these terms and continuing to operate as a customer of a paid Gastronomy Tours service, you agree to be bound by the Stripe Services Agreement, as Stripe may modify the same from time to time.

 3. USE OF OUR WEBSITE – YOUR ELIGIBILITY  

As a condition of your use of our Platform, you warrant that:  

 – You are at least 18 years old   

– You undertake to provide correct and accurate e-mail, postal and/or other contact, and payment details to us and acknowledge that we are entitled to use these details to contact you and authorise us to perform credit checks if this should prove necessary. If you do not provide us with all the requested information, we may be unable to process your order.  

– You have the legal authority to assume a contractual obligation  

– You will use our Platform in accordance with these Terms; if you use our Platform on behalf of a third person, you will inform them of these Terms and make sure that they comply with them  

– You will use our Platform only for your private use and not for commercial use without our previous express written consent  

– You will use our Platform only according to the Law, and you will refrain from introducing any malicious or technologically malicious material or any other form of attack to our Platform.  

4. OUR SERVICES  

Through this Platform, which includes the (mobile) website and app as well as our social networking pages (the “Platform” or the “Website”), we (GASTRONOMY TOURS) provide users with information about producers, museums, Activity providers and Trip providers (the “Suppliers”). We provide this online Platform on which Suppliers can present, advertise, offer, and sell their services to you (“You” or the “User”). We host the content provided to us by the Suppliers (the “Content”). The Content contains information, images, and prices for visits, activities, accommodation, and availability. The Suppliers remain fully responsible for all information displayed on our Platform. GASTRONOMY TOURS does not control the Supplier nor has any influence on their Content. We only act as an intermediary between you and the suppliers, and we cannot guarantee that all information is accurate and correct. We do not sell, rent, or offer any travel, hotel, or other similar services through our Platform. You can, however, make reservations for visits to Suppliers, participate in activities they provide, and book accommodations, but you enter into a contract directly with the Suppliers. Therefore, before making a reservation, please read carefully and agree with the Producers’ Terms and Privacy Policies as shown in their Profiles on our Platform.   

We only provide you with information about your visits and activities, and make reservations. You may pay us a fee for the reservation service offered to you or a deposit, and we are responsible for reimbursing the affiliate partners for their Services.  

5.  AVAILABILITY   

We do not guarantee uninterrupted availability and/or access to our Platform. We will always be entitled to deny access to anyone to our Platform at our sole discretion, and we may suspend, discontinue or change our Platform without prior notice to you.   

6.  OUR PROCESS  

The Gastronomy Tours website aims to “connect” Users to Suppliers. GASTRONOMY TOURS provides information on  Suppliers, which includes their business story, location and premises, production, products, etc. The GASTRONOMY TOURS site presents the profiles of registered Suppliers organised for easy access; it includes a calendar of events related to gastronomy, such as festivals and other gastronomic customs. The site also features a blog with the latest news in the gastronomy world. GASTRONOMY TOURS currently focuses on Greece, highlighting producers of Greek gastronomic products, customs, and traditions. Our goal is to expand gradually and include Suppliers from other countries as well.  

On our website, you can locate/identify Suppliers through the following filters/parameters:  

•By location, through the interactive map featured on the GT homepage, displaying the location of every Supplier.  

• By product category, pressing the drop-down button “Product Category “  

• By destination, pressing the drop-down button “Destination”  

•By month you wish to visit the producer, pressing the drop-down button “Month”.  

When you select the filters by pressing the “Find Producers” button, a list of Suppliers will appear showing profiles related to the search.  

Each Supplier’s profile includes the following information:  

• Brief description of the business/ company, its facilities and awards received. (Information,is provided by Suppliers)  
• Images and videos of the business/company, and a map with directions on how to get there.  
• A variety of their products and services delivered.  
• Production and availability of organic products.  
• In different languages, guided tours may be offered.  
• Information concerning the variety of activities provided during the visit (if applicable)  
• Price/person for the visit and /or proposed activities.  
• Tour duration.  
• Information about accommodation and/or overnight stay (if applicable)  
• Months the Producer is open to visitors.  
• The minimum and the maximum number of visitors the Producer can accept per visit.  
• Information on facilities for visitors, such as toilets.  
• Information regarding accessibility for people with disabilities.  
• Information on whether the Producer provides tastings.  
• Information regarding dining facilities for visitors.  
• Information on retail store availability.  

Once you decide which Supplier you wish to visit, you can make a reservation by pressing the “BOOK NOW” button and filling in the information required.  
You will be asked to select the date and time for the visit as well as the number of participants.   

Then you will press the “Next” button and see a screen with an overview of your booking, which includes the name of the Supplier, the date and time and the number of visitors.   

Next step, you will have to add some personal information such as first and last name, mobile telephone number, and e-mail address. Information is requested in case GASTRONOMY TOURS needs to contact you about the visit.   

Next, select between several ticket options provided by the Affiliate Partners (price for adults, price for children, etc.) at the “Booking Options” area, and press the “Continue” button.  

At that time, you will see on the screen your Booking Overview, which includes:   

The name of the Supplier, the date and time of the visit, and the amount to be paid online.

In the area of “Additional details,” under the “Booking Overview,” you may choose the language to conduct the tour and press the “Complete Booking” button, which will lead you to the Payment Details to fill in a coupon code, if any.   

 Occasionally, GASTRONOMY TOURS runs promotional events offering coupons that visitors can take advantage of. By including the coupon code in a special box, they may also receive additional offers.   

 After this, press the “Complete Booking” button, and the screen will show a new page with the booking overview and the space restricted for online payment; fill in the requested credit card information to pay online and then press the “Pay “button to pay the amount marked on the pay button that corresponds to the Reservation Deposit. The amount of the Reservation Deposit shall not be charged to your credit card until you receive a Confirmation Order of your booking from the Supplier; only the credit limit of your card shall be reduced by the corresponding amount of the Reservation Deposit.  

At this stage, e-mails will be sent out automatically from GASTRONOMY TOURS:  

1. To GASTRONOMY TOURS   

2. To the Supplier

3. To you.  

Within 48 hours, you will receive a confirmation e-mail along with a booking voucher and other details applicable for your visit (“Confirmation Order/Voucher”). The contract between you and the Supplier will only be concluded when you receive the Confirmation Order/Voucher, and the amount of the Reservation Deposit shall be charged to your credit card.   

If the Supplier is unavailable, you will receive a denial email, and the Reservation Deposit amount will be credited back to your card’s limit.

Together with your denial email, you will most often receive a new proposal from the Supplier within the next 12 hours to set up a new visit. If the new proposal offered is suitable for you, you can request another visit with the latest details.  

The Confirmation Order/Voucher shall indicate the items you ordered, their total cost, and the sums you have already paid. Upon arrival at the Affiliate Partners, please present the voucher as confirmation of your booking. For purchases from visits to Producers totalling more than 30€/person, you will be reimbursed in the form of a 10% discount or a different one according to the Producer’s discount Polic,y always mentioned while booking as well as on your reservation voucher.  

To make reservations for accommodations, you can find all the necessary information on a specially designed platform, indicated in the producer’s profile, and proceed through it.  

Information contained on this website does not constitute an offer for the provision of services by the Suppliers but rather a mere invitation to you to make an offer to us to reserve a service. No contract between you and the Supplier shall exist until they have accepted your order. If your offer is refused and the credit limit of your card has been reduced by the corresponding amount of the Reservation Deposit, it will be fully released.  

7. AVAILABILITY OF SERVICES BY THE PRODUCERS  

All Services (Visits, Activities, Tours, and Overnight Stays) are available on the dates shown in our Calendar unless the Affiliate Partner advises you otherwise.   

As we process your order, if any difficulties arise or a service is no longer available, we will promptly inform you by email and reimburse any sums you may have paid as soon as possible, but in any case within 14 days.  

8. OUR RESERVATION FEES – OUR VOUCHERS/DISCOUNTS  

GASTRONOMY TOURS reservation Fees for visits to Producers and Museums amount to 10% of the visit cost, with a minimum of €3 per person, payable by the USER once the Supplier accepts the request. Gastronomy Tours issues an invoice or receipt to USERS, and the Supplier must issue another invoice to GASTRONOMY TOURS once the service has been completed, with the cost of their visit, not including the Gastronomy Tours commission. All necessary invoice details are delivered to the Suppliers by Gastronomy Tours.  
For activities priced under €20, a standard fee of €3 per person is added to the activity price and paid by the User. For activities over €20, Gastronomy Tours charges a reservation fee by deducting a 15% commission from the Supplier’s total activity price.
Upon the Supplier accepting the request, GASTRONOMY TOURS issues a coupon to both the User and the Supplier, containing all necessary information for the User, such as the exact location, telephone number, and email address of the Supplier, to facilitate contact between the User and the Supplier. Users must present the voucher to the Supplier as proof of the reservation upon arrival on the day of the activity.  

You will make a Reservation Deposit online for a visit or participation in activities with the Supplier marked on the Booking overview, as well as on the final reservation confirmation email (voucher).  

Upon arrival, present the voucher as a confirmation of your booking.

For purchases from visits to producers totalling more than €30 per person, you will be reimbursed with a 10% discount or an alternative, according to the Producer’s Discount Policy.  

9. YOUR RIGHTS TO CANCEL – “Cooling Off”.  

“You may cancel a booking for a visit and/or activity at any time up to 7 days before your scheduled visit. In such cases, you will receive a full refund of the amount paid, minus applicable bank charges and a 10% card processing fee.” There is no refund if the reservation is cancelled later than seven days before the scheduled visit/activity. If you would like to cancel, we kindly request that you send an email to [email protected]   

State that you wish to cancel your order or a part of your Order. GASTRONOMY TOURS does not guarantee any refund outside the permitted cancellation period as stated above.  

10. NO SHOW OF PRODUCERS – UNABLE TO DELIVER  

We will endeavour to execute your order for services listed in the Order Confirmation on the date set out in this Confirmation.   

If the Supplier cannot meet the date and cancel a booking or part of a booking because of force majeure or other reasons outside of its/his control (natural disasters, terrorism or other events making impossible or unsafe the rendering of the services on behalf of the Affiliate Partner) we will keep you informed before your reserved date and offer you a choice of reconfirming the contract at the new (extended) time or cancelling with a full refund. Bank charges and card processing fees of 10% may apply in all cases. We are not responsible for any incidental expenses you may incur as a result of your booking.  

If the Suppliers do not arrive at the agreed-upon location at the scheduled time, please contact Gastronomy Tours by sending an email to [email protected] or calling us at +30 210 6036009 within 30 minutes of the scheduled visit. We will then fully refund the voucher value.

We are not liable for any cancellation by the Affiliate Partner. 

11. PRICE AND VALUE-ADDED TAX  

Despite our efforts to ensure that all prices on the website are accurate, errors may occur. If we discover an error in our stated price, we will inform you by email as soon as possible and offer you the option to reconfirm the order at the correct price or cancel it. If we are unable to contact you, the order will be treated as cancelled and you will receive a full refund for any sums you might have paid.  

Please note that prices on the website include VAT.  

Moreover, please note that customers whose credit card is not charged in Euros but in another currency will be charged at the exchange rate on the day their card issuer processes the transaction.  

12. METHOD OF PAYMENT  

GASTRONOMY TOURS accepts the following payment methods:  

• All major Credit Cards: Mastercard, Visa, American Express 
• Debit Cards  
• PayPal  

Once you have finished selecting all the items you wish to book, you will proceed to check out and complete the payment as explained above in Term 6.  Please fill in your credit card details and click “Pay”  

Authorisation for payment must be given at the time the order is made, but your credit card will not be charged until you receive the Confirmation E-mail from the Supplier.  

Payments via credit/debit card minimise the possibility of unauthorised access or disclosure within our payment environment.  

By clicking “Pay”, you warrant that the credit card is yours and that you are at least 18 years old.  

Please note that if your card issuer fails to authorise payment to us, we will not be liable for delay or non-performance.  

13. INTELLECTUAL PROPERTY  

All copyright, trademarks and all other intellectual property rights in the Content supplied as part of this website shall remain at all times vested in our licensors or us. You are permitted to use this material only as expressly authorised by our licensors or us, as well as to make a copy of any order or Contract details. You are not entitled to copy, use, or publish our brand or Content without our previous written permission.   

14. LIABILITY   

Our liability related to any item purchased through our site is limited to the purchase price of that item, i.e. the purchase price of the vouchers you buy from us, and we accept no liability for indirect losses, which are not reasonably foreseeable.  

You acknowledge and agree that the relevant Supplier is solely responsible and assumes all responsibility and liability for the services rendered that you book through our Platform. We are not a (re)seller of the services of the Supplier. We are not responsible for and disclaim any liability in respect of such complaints and/or any (direct, indirect, consequential, or punitive) damages, losses or costs incurred to you due to any acts, breaches, negligence, omissions, not non – performance, delay, or other liability attributable to the Producers or his employees or subcontractors.  

This Clause will not affect your statutory rights as a consumer and/or your cancellation rights.  

While we make our best efforts to ensure that the information contained on this website is accurate, realistic and complete, errors might occur. Moreover, we do not undertake responsibility for any information or advice obtained by you from any websites we might link to.   

15. ELECTRONIC COMMUNICATIONS   

Applicable laws require that some of the information or communications we send to you should be in writing or another durable medium. By using our site, you agree to this electronic means of communication and that it constitutes a durable medium as required by law.  

16. FORCE MAJEURE  

We will not be held liable or responsible for any failure to perform, or delay to comply with our obligations that are caused by events beyond our reasonable control (“Force Majeure”).  

17. NO WAIVER  

If we fail to take action for breach of any of your obligations, we will still be entitled to exercise our rights or remedies; this shall not relieve you of compliance with such obligations.  

18.  ALTERATIONS – AMENDMENTS  

We reserve the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you use our website, or book from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). Please read these Terms and check back often.  

If any provision of these Terms is not valid or binding, the remaining terms are not affected and are fully valid, binding and enforceable.  

19. GOVERNING LAW AND JURISDICTION  

These Terms and Conditions for the booking of services through our site will be governed and construed by the relevant Greek law, which follows EU legislation. Any dispute arising from, or related to, these Terms and such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Athens, Greece.   

For any complaints, you can contact us at [email protected] or call +30 210 6036 009, and we will try to assist you in solving the problem. If we are not able to resolve your dispute, you can refer your complaint to the Greek Consumer Protection authorities (e.g. www.efpolis.gr, www.synigoroskatanaloti.gr) or the European Commission’s online dispute resolution platform http://ec.europa.eu/odr.