How it works
Booking Process and other important information to make it easy.
For more details concerning the reservation process
Finding an Activity
Users can find, book and participate in Activities by pressing the “Find an activity” button on home page.
Options include Visits, Activities, Tours, or Museums
Selecting and viewing Visits to producers, Activities, Tours, or Museums:
Users can select according to:
Type of product (e.g., wine, honey, olive oil)
Destination (e.g., Attica, Peloponnese, Thessaly
Date
Interactive map to view Gastronomy Tours partners
Users choose between the displayed profiles and get detailed information about each one to help them make their decision.
Multiple proposals matching the user’s preferences will be displaye.
Booking Process:
Users can apply for an activity by clicking on "BOOK NOW" on the profile they chose.
They then must fill in personal details and provide payment information and pay to book.
The amount due will not be charged to their card, it will only be frozen on the user's credit card until the Gastronomy Tours partner responds.
Payment Handling:
If the Gastronomy Tours Partner accepts the request, the user's Credit card gets charged.
If the partner rejects the request, the frozen amount is automatically released.
Communication:
Upon User's request, the Gastronomy Tours Partner receives an email notifying them of the reservation request and have 24 hours to respond to at the most.
Confirmation and Communication:
If the users’ request is accepted, they will receive a voucher with details to get in contact and reach the Gastronomy Tours partner.
If their request is rejected, users receive an informing that the Partner is unavailable.
Voucher Issuance:
After booking completion, Gastronomy Tours issues a reservation voucher.
The reservation voucher is sent to both the User and the Partner.
Users must present the voucher to Partners as proof of reservation, entitling the owner to any applicable discounts on purchases.
Discount Policy for Purchases:
Users making purchases during their visit to producers are eligible for a 10% discount on purchases exceeding 30€ per person or a different one according to the Producer’s discount policy, always mentioned on the reservation voucher.
Payment Structure:
For activities costing less than 20€/person, visitors pay a fixed rate of 3€ per person as a commission to Gastronomy Tours.
For activities costing more than 20€/person, Gastronomy Tours charges a 15% commission is included in the Producer’s activity price.
We love travelling
We answer your most frequently asked questions
FOR VISITORS
Need more details about the booking process?
The reservation fee/person is charged by Gastronomy Tours, not by the producer, to cover administrative and promotional expenses, and can be refunded for visits to producers with retail shops in the form of a 10% discount on purchases of more than 30€/person or according to the discount policy of the producers.
Within 24 hours, you will receive an email confirmation from the producer with your booking voucher and useful details for your visit. Should the producer be unavailable at the desired date or time of your visit you will receive an email notifying you of this, and the reservation fee will immediately be credited back to your account.
When you arrive at the producer’s site, please present the voucher as a confirmation of your booking and pay the “in-destination” sum shown in the booking summary when booking, and as indicated on your voucher.
To make reservations for accommodation at producers offering overnight stays, you can find all the required information in a platform special to that purpose and as indicated in the producer’s profile, and from where you may proceed with the accommodation arrangements.
Is the payment process secure?
In making any payment in relation to Gastronomy Tours, the user agrees that all credit card information and any other payment or personal information provided necessary to make payments is handled by Stripe Payments (Stripe). Stripe’s privacy policy can be found here.
How can payments be made?
With the usual credit cards: Mastercard, Visa, American Express, Paypal or with debit cards.
Can I cancel my reservation?
You are entitled to cancel a booking for a visit at any time within 14 days but not later than 72 hours before your scheduled visit; the 14 days period beginning on the day you receive the Confirmation e-mail/Voucher from the Producer. You are entitled to cancel a booking for activities not later than 7 days before the scheduled activity. In this case, you will receive a full refund of any sums you have paid at the same price as that of the initial charging. There is no refund if the reservation for a visit is canceled later than 14 days as from Confirmation Order or later than 72 hours before your scheduled visit. There is no refund if the reservation for an activity is canceled later than 14 days as from Confirmation Order or later than 7 days before the scheduled activity; for canceling of an activity up to 3 days before the scheduled date only 50% will be refunded. If you would like to cancel, we kindly request you to send an email to [email protected] and state that you wish to cancel your order or a part of your Order. Gastronomy Tours does not guarantee any refund outside the permitted cancellation period as stated above.
What happens if the producer cancels the booking?
If the producer cancels your booking, we will refund the voucher value.
Can I change a reservation?
You can change your reservation free of charge if the change is made 72 hours prior to your scheduled appointment.
When will my account be debited while booking?
The amount of the Reservation Deposit shall not be charged to your credit card until you receive a Confirmation Order of your booking; only the credit limit of your card shall be reduced by the corresponding amount of the Reservation Deposit. Your account will be debited as soon as the producer accepts your request for the visit or the participation in an activity you have applied for.
What happens if the producer does not show up for an appointment?
Please contact [email protected] within 30 minutes of your scheduled appointment and we will refund the voucher value and offer you another free reservation of your choice. You will also get credited at your credit card 25€/person as compensation for your inconvenience.
What is the discount voucher?
The voucher for the visit or the activity in the cost of 15%, with a minimum of 3€/person, covers the booking fee and can be used as a 15% discount for purchases over 20€/person. The discounts do not apply for purchases from visits to museums or producers via tour providers.
Ν.Β. The price of the visit or the activity charged by the producer is separate.
What does the price of a visit include?
This includes a reservation fee charged by Gastronomy Tours plus the cost of the visit charged by the producer.
FOR PRODUCERS, TRAVEL AGENTS, ACTIVITY PROVIDERS AND MUSEUMS
Who can register at gastronomytours.com?
Anyone who owns a business that produces gastronomic products and who wishes to provide visitors with guided tours, tasting sessions and eventually activities related to the production process.
Any travel agent that will include at least one of Gastronomy Tours producers or museums to its travel experiences. Travel agents can even advise us producers not listed in Gastronomy Tours to include them to participate in Gastronomy Tours and once they are listed, travel agents can be registered.
Any gastronomic product museum.
Activity providers wishing to present activities related to gastronomy, tastings, cooking lessons, etc., and find participants through Gastronomy Tours.
Subsribers’ Obligations
Producers must:
Inform Gastronomy Tours about changes they want to make in their profile (in the presentation text, in the tasting sessions, schedules, price list, activities, etc.)
Respond within 24 hours to requests for reservations, given that after 24 hours with no response the prospective visitor will receive a message that the producer is not available.
Present to the visitor the program reserved by the visitor and receive the agreed monetary amount.
If the visitor makes purchases from the producer worth more than 15€ / person then the producer is obliged to make a discount equal to 3€ / person from the visitor’s purchases account or to provide him/her with a minimum discount of 15% if his/her purchases exceed 20€.
The full text of the terms of cooperation between Gastronomy Tours and the producers, as well as the appendix concerning the terms of use of personal data which should be accepted by the producers if they wishe to participate in gastronomytours.com can be seen by clicking here.
What’s the cost for joining Gastronomy Tours?
Producers must:
Inform Gastronomy Tours about changes they want to make in their profile (in the presentation text, in the tasting sessions, schedules, price list, activities, etc.)
Respond within 24 hours to requests for reservations, given that after 24 hours with no response the prospective visitor will receive a message that the producer is not available.
Present to the visitor the program reserved by the visitor and receive the agreed monetary amount.
If the visitor makes purchases from the producer worth more than 15€ / person then the producer is obliged to make a discount equal to 3€ / person from the visitor’s purchases account or to provide him/her with a minimum discount of 15% if his/her purchases exceed 20€.
The full text of the terms of cooperation between Gastronomy Tours and the producers, as well as the appendix concerning the terms of use of personal data which should be accepted by the producers if they wishe to participate in gastronomytours.com can be seen by clicking here.
Terms of cooperation between Gastronomy Τours and Producers, Museums, Travel Agents and and Activity Providers
How can I get advertised by presenting my profile in the featured spaces?
Please press here to see our price list and contact us with your request. Please specify the month(s) and the space(s) you wish to be presented and we will get back to you shortly.
Can I get advertised on Gastronomy tours’ Social Media?
Yes, you can. The Silver or Gold membership gives you the right to post several times a year, by sending us an email with your post, and the date you wish for us to upload it, and we will contact you after we have checked availabilities.
For more postings over the ones offered free, they are charged €40/posting.
Bronze Subscribers can also get advertised at a cost of €50/posting.
Requirements in order to post in Gastronomy Tours Social Media or Blog
If a Gastronomy Tours’ member wishes to publish a post, the following requirements are needed:
Image size guidelines for all social media platforms:
Facebook Image Size – 1200 x 628 pixels.
Instagram Size – 1080 x 1080 pixels
Blog Post Image Size – 1200 x 600 pixels.
Please send your posting in a pdf file as well as the texts separately in a Word document file at [email protected].
Gastronomy Tours reserves the right not to post material if the content includes information considered to be contrary to its ethics or unrelated to the topics promoted by Gastronomy Tours.
How can I upgrade my subscription?
If you wish to upgrade your subscription press here.
How can I add, remove, or modify an activity of my business profile?
Email us at [email protected] with all the details of the new activity along with a sample photo or any changes you wish to make and we will update your profile.
How do I add, remove, or modify any information of my profile?
Email at [email protected] the material you wish to delete and we will make the requested changes.
Can I select the photos or videos you will post to represent my company’s profile page?
We choose some photos and videos from the ones you provide us during your registration, and we present them to you. If you agree we post them.
The vision
Gastronomy Tours is a unique dynamic guide and a free mobile application for gastronomic tourism.
It expands the concept of wine tourism, a globally successful practice, to include producers of gastronomic products, museums, gastronomic trips and activities while helping users to make their bookings, providing them transport through its partners.
Gastronomy Tours is a user-friendly reliable guide to experience the local food culture, customs and traditions, enhanced with an annual calendar of cultural events related to gastronomy and a glossary of gastronomic terms, your ideal travel companion to locate points of gastronomic interest around you.
