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How it works
Booking Process and other important information to make it easy.
For more details concerning the reservation process press here.
Finding an Activity
Users can find, book and participate in Activities by pressing the “Find an activity” button on the home page.
Options include Visits, Activities, Tours, or Museums.
Selecting and viewing Visits to producers, Activities, Tours, or Museums:
Users can select according to:
Type of product (e.g., wine, honey, olive oil)
Destination (e.g., Attica, Peloponnese, Thessaly
Date
Interactive map to view Gastronomy Tours partners
Users choose between the displayed profiles and get detailed information to help them decide.
Multiple proposals matching the user’s preferences will be displayed.
Booking Process:
Users can apply for an activity by clicking on the "BOOK NOW" on their selected profile.
Next, they fill out their details and provide payment information to complete the booking.
The amount will not be charged to their card instead, it will be temporarily held on the user's credit card until the Gastronomy Tours partner responds.
Upon the user's request, the Gastronomy Tours partner receives an email notification regarding the reservation request and has a maximum of 24 hours to respond.
Payment Handling:
If the Gastronomy Tours Partner accepts the request, the user's Credit card gets charged.
If the partner rejects the request, the frozen amount is automatically released.
Confirmation and Payment:
If the users' request is accepted, they will receive a voucher with details to get in contact and reach the Gastronomy Tours partner and the amount previously held on their Credit card will be charged.
If their request is rejected, users will be notified that the Partner is unavailable, and the frozen amount will be automatically released. They should probably receive an email shortly with alternative dates close to the one they applied for and apply again if they wish with the new date.
Voucher Issuance:
The reservation voucher is sent to both the User and the Partner.
Users must present the voucher to Partners as proof of reservation, entitling the owner to any applicable discounts on purchases from the producer.
Discount Policy for Purchases:
Users making purchases during their visit to producers are eligible for a 10% discount on purchases exceeding 30€ per person or a different one according to the Producer's discount policy, always mentioned on the reservation voucher.
Payment Structure:
For activities costing less than 30€/person, visitors pay a fixed rate of 3€ per person as a commission to Gastronomy Tours.
For activities costing more than 30€/person, Gastronomy Tours charges a 10% commission is included in the Producer’s activity price.
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We answer your most frequently asked questions
FOR VISITORS
Need more details about the booking process?
The Reservation Process
The user selects a Producer, museum, or activity based on the following criteria:
• The type of product (wine, honey, oil, etc.)
• The region (Attica, Peloponnese, Thessaly, etc.) or through a map displaying all partnering entities.
• The date of the visit.
The platform presents a list of partners that match the user’s choices. The user selects based on each Partner’s profile, which provides information about the visitor’s experience when they go there.
The Gastronomy Tours user then requests to visit the partner of their choice by clicking “BOOK NOW.” Immediately, the Partner receives an email informing them that someone has made a booking for a specific number of visitors on a particular day and time. The Partner must respond to this email within 24 hours, accepting or declining the booking. Otherwise, the user will receive an automated message that the Partner is unavailable.
If the Partner accepts the booking for a tour and tasting session by clicking “Accept Request,” the user is charged €3/person, as well as for activities valued under €20/person. For activities that exceed €20/person, 15% of the activity value is deducted from the Partner.
At the same time, the user and the Partner will receive a message with each other’s contact details, should they wish to communicate. This message also serves as the booking confirmation, which the user presents upon arrival at the Partner’s location.
Users are charged the listed price for the visit or activity, as indicated in the Partner’s profile on GASTRONOMY TOURS, once the Partner accepts the booking and issues a receipt or invoice to the USER.
In case the visitors make purchases from the PRODUCERS (not the ACTIVITY PROVIDERS or museums) during their visit, they are entitled to a 10% discount on purchases exceeding €30 per person or a different discount according to the PRODUCER’s discount policy. The details of the discount will always be mentioned on the booking document sent to the USER and the PRODUCER.
If the PARTNER does not accept the booking, the visitor will receive an email notification indicating the unavailability of the PARTNER, and the reserved amount will be automatically released.
If the PARTNER rejects the booking request due to unavailability, they may send an email to Gastronomy Tours with two or three alternative dates, so the visitor can be informed and submit a new request.
Is the payment process secure?
In making any payment in relation to Gastronomy Tours, the user agrees that all credit card information and any other payment or personal information provided necessary to make payments is handled by Stripe Payments (Stripe). Stripe’s privacy policy can be found here.
How can payments be made?
With the usual credit cards: Mastercard, Visa, American Express, Paypal or with debit cards.
Can I cancel my reservation?
You may cancel a booking for activities up to 7 days before the scheduled date. In such cases, you will receive a refund of any amounts paid, minus approximately 5% to cover bank and operational fees. There is no refund if the reservation for a visit is canceled later 7 days before your scheduled visit. If you would like to cancel, we kindly request you to send an email to [email protected] and state that you wish to cancel your order or a part of your Order. Gastronomy Tours does not guarantee any refund outside the permitted cancellation period as stated above.
What happens if the producer cancels the booking?
If the producer cancels your booking, we will refund the voucher value.
Can I change a reservation?
You can change your reservation free of charge if the change is made 72 hours prior to your scheduled appointment.
When will my account be debited while booking?
The amount of the Reservation Deposit shall not be charged to your credit card until you receive a Confirmation Order of your booking; only the credit limit of your card shall be reduced by the corresponding amount of the Reservation Deposit. Your account will be debited as soon as the producer accepts your request for the visit or the participation in an activity you have applied for.
What happens if the producer does not show up for an appointment?
Please contact [email protected] within 30 minutes of your scheduled appointment and we will refund the voucher value and offer you another free reservation of your choice.
What is the discount voucher?
The voucher for the visit or the activity in the cost of 15%, with a minimum of 3€/person, covers the booking fee and can be used as a 15% discount for purchases over 20€/person. The discounts do not apply for purchases from visits to museums or producers via tour providers.
Ν.Β. The price of the visit or the activity charged by the producer is separate.
What does the price of a visit include?
For visits to Producers, the total price includes the cost charged by the producer plus a 10% commission to Gastronomy Tours with a minimum of 3€/person.
For activities, the price includes the Gastronomy Tours commission, except for activities priced below 20€ per person, where a fixed commission of 3€ per person applies.
FOR PRODUCERS, TRAVEL AGENTS, ACTIVITY PROVIDERS AND MUSEUMS
Who can join gastronomytours.com?
A business that produces gastronomic products and seeks to increase the number of visitors for guided tours, tasting sessions, and activities related to the production process.
Travel agents that will include at least one of Gastronomy Tour’s producers, museums or experience in its travel experiences to increase the number of visitors.
Gastronomic product museums.
Activity providers looking to offer gastronomy-related activities, such as tastings, cooking lessons, and more, and attract participants through Gastronomy Tours.
Subsribers’ Obligations
Producers must:
Inform Gastronomy Tours about changes they want to make in their profile (in the presentation text, in the tasting sessions, schedules, price list, activities, etc.)
Respond within 24 hours to requests for reservations, given that after 24 hours with no response the prospective visitor will receive a message that the producer is not available.
Present the program booked, to the visitor and receive the agreed monetary amount.
If a visitor makes purchases from the producer exceeding 30€ per person, the producer must offer a 10% discount on the visitor’s purchases or a different discount after notifying Gastronomy Tours.
The full terms of cooperation between Gastronomy Tours and producers, along with the appendix on the terms of use of personal data, which producers must accept to participate in gastronomytours.com, can be viewed by clicking here.
What’s the cost for joining Gastronomy Tours?
Joining Gastronomy Tours is free.
Terms of cooperation between Gastronomy Τours and Producers, Museums, Travel Agents and and Activity Providers
Α. Terms of Cooperation between Gastronomy Tours and Producers
1. The sole proprietorship company under the name Alexandros-Ioannis Megapanos of Epaminondas, with legal name Gastronomy Tours (or We), registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and with Tax Identification Number: EL043478044 [hereinafter “GASTRONOMY TOURS” or “GT”] operates an online store for the promotion of gastronomic products and Producers of gastronomic products, Museums of culinary interest, proposes excursions that also include visits to producers or museums of culinary products, and performs reservations for visits and activities, and operates and offers a web application and an application for Android and iOS mobile phones (hereinafter “website” or “platform”).
2. The Producers that cooperate with GASTRONOMY TOURS appear under a separate profile on the website of GASTRONOMY TOURS and under the category/-ies of the principal product they produce hereinafter THE PRODUCER or THE PRODUCERS.
3. The PRODUCERS’ profile includes information about their facilities and the services that they provide to their Visitors, indicatively photographs, descriptions, artwork, and videos submitted by the PRODUCERS to GASTRONOMY TOURS. PRODUCERS guarantee the correctness of the material submitted to be presented in their profile, and that they either own or have the full rights to provide the said material to GASTRONOMY TOURS, and to publish it. PRODUCERS also can amend and modify their published material whenever they so wish by notifying GASTRONOMY TOURS and providing the necessary information by electronic message (e-mail) to [email protected] so that Gastronomy Tours makes the changes to the PRODUCERS’ profile, can thus be updated. PRODUCERS will also provide their pricelist to GASTRONOMY TOURS for each kind of visit and/or activity offered, and this pricelist will be included in their profile.
In such cases where a PRODUCER modifies or cancels any of their services offered without notifying GASTRONOMY TOURS, the PRODUCER is still obliged to honour all requests that the PRODUCER has agreed to under the Terms and Conditions in force at the time of the acceptance of the request(s).
The PRODUCERS guarantee the validity and accuracy of their pricelist, and the latter cannot be modified without prior notification to GASTRONOMY TOURS
Gastronomy Tours may, at its sole discretion, refuse and/or make such changes to the material submitted by the Producers for their profiles to ensure the material’s suitability, mainly in terms of phrasing, for use in the Platform.
4. a) PRODUCERS participate in the GASTRONOMY TOURS website free of charge.
4. b) GASTRONOMY TOURS is paid for visits to producers, directly by the USER at 10% of the PRODUCER’S charge with a minimum of 3€ per person.
For activities, Gastronomy Tours is paid through a 15% commission of the price of the PRODUCER’S activity that is deducted from the PRODUCER, or with a minimum of 3€ per person for activities of less than 20€, payable by the USER. The final breakdown will always be mentioned on the voucher issued to the producer.
Upon completion of the reservation, GASTRONOMY TOURS issues a reservation voucher and sends it to both the USER and the PRODUCER. USERS must present it to the PRODUCERS as proof of the reservation and entitle its owner to a discount for any purchases made by the producer in the case of a visit, not in the case of an activity, as stated below in Paragraph 6.
5. Visitors pay the nominal price of the visit or activity as presented on the PRODUCER’S profile to Gastronomy Tours once the producer has accepted the requested visit or activity that they have booked, and issues a receipt to the USER while the PRODUCER will have to issue an invoice to Gastronomy TOURS for the amount due, not including the 3€ booking fee for visits or the 15% commission for activities as it will be mentioned on the booking confirmation voucher that the Producer receives once has accepted the booking request.
Gastronomy Tours will process payments to the supplier during the first week following the date of the visit.
6. Should the visitors make purchases from the PRODUCERS during their visit, not the activity, are eligible for a 10% discount for purchases exceeding 30 € per person or a different discount following the PRODUCER’S discount policy, which the producer must notify by email to [email protected] regarding any alternative discount. The discount details will always be specified on the booking voucher sent to the User and the Producer.
7. PRODUCERS undertake to reply to reservation requests with a message of acceptance or refusal within 24 hours of the request’s receipt, failing which an automated message will be sent to the Visitor that the PRODUCER is not available.
8. USERS have the right to cancel their visit and/or activity up to 7 days before the date of the visit/activity, and GASTRONOMY TOURS undertakes to refund to the Visitors all amounts paid by them deducted by Bank charges and card processing fees applicable close to 5%. In this case, the PRODUCERS have no claim against GASTRONOMY TOURS and the USERS.
Should the USERS cancel the activity late or not show up on the scheduled activity date, GASTRONOMY TOURS will reimburse the PRODUCERS.
9. Producers who cancel a reservation due to force majeure or for reasons they could not have foreseen or prevented shall inform GASTRONOMY TOURS of the cancellation at least 48 hours before the commencement of the programmed visit/activity and, should they so wish, suggest a change of date for the visit/activity, provided that USERS accept this, else GASTRONOMY TOURS shall refund whatever amount collected from the USERS, whilst the PRODUCERS agree to render GASTRONOMY TOURS harmless of any related claims.
Suppose PRODUCERS cancel the reservation for reasons other than those provided for in the immediately preceding paragraph or do not appear at the agreed time at the agreed place. In that case, GASTRONOMY TOURS is obliged to refund the guests the amount received, and the PRODUCERS shall compensate GASTRONOMY TOURS with the amount of 25 € per guest. They will also be responsible for compensation for any damage to GASTRONOMY TOURS including moral damage. In addition, GASTRONOMY TOURS will be entitled to terminate its cooperation with the PRODUCER in question and delete its profile from its platform.
10. PRODUCERS can terminate their cooperation with GASTRONOMY TOURS by lodging an advance notice of one (1) month and provided all visits/activities booked via the Platform of GASTRONOMY TOURS have taken place. Similarly, GASTRONOMY TOURS may terminate its cooperation with Producers without prior notice of termination should the Producers breach their obligations.
11. Within the framework of their cooperation both GASTRONOMY TOURS and PRODUCERS process data of a personal nature related to the representatives of either party, to their personnel, and to the USERS. GASTRONOMY TOURS hereby informs that the personal data it processes belongs to the sole proprietorship company under the name Alexandros-Ioannis Megapanos of Epaminondas (Data Processing Manager) with legal name Gastronomy Tours (or We), registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and with Tax Identification Number: EL043478044. PRODUCERS shall inform GASTRONOMY TOURS of the identity and contact details of their Data Processing Manager during their agreeing to the present Terms and Conditions. Otherwise, no cooperation between GASTRONOMY TOURS and the Producers will be in force. The processing of data by both contracting parties is governed by the General Data Protection Regulation 2016/679 of the European Union (GDPR) and the national legislation in force for the protection of personal data.
12. The Parties confirm that they fully comply with their obligations as described and enforced by GDPR and the current national legislation for the protection of personal data.
13. GASTRONOMY TOURS has, at any time and using any means, the right to assign either part or the complete set of its rights and obligations which derive from the present to any third party and will notify the Producers to that effect in writing.
14. For any disputes resulting from the cooperation between GASTRONOMY TOURS and Producers, Hellenic and Union Law are applicable, and the courts of Athens are designated as the competent courts to resolve such disputes
Β. Terms of Cooperation between Gastronomy Tours and Museums
1. The sole proprietorship company under the name Alexandros-Ioannis Megapanos of Epaminondas and legal name Gastronomy Tours (or We) registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and Tax Identification Number: EL043478044 [hereinafter “GASTRONOMY TOURS” or “GT”] operates an online store for the promotion of gastronomic products and Producers of gastronomic products, Museums of culinary interest, proposes excursions that also include visits to producers or museums of culinary products, and performs reservations for visits and activities, and operates and offers a web application and an application for Android and iOS mobile phones (hereinafter “website” or “platform”).
2. Museums that collaborate with GASTRONOMY TOURS appear with a separate profile in the MUSEUMS category on the GASTRONOMY TOURS website.
3. The profile of the Museums includes information related to the history of the museum, a brief description of their exhibits as well as the services they provide to visitors. In addition, the profile may include photos, descriptions, graphics, and videos provided by the Museums themselves to GASTRONOMY TOURS. The Museums guarantee the accuracy of the material displayed on their profile and that this material belongs to them and/or they have every right to grant it to GASTRONOMY TOURS and publish it. They also can modify it whenever they wish by informing GASTRONOMY TOURS by email to ([email protected]) the new information to update their profile. The Museums will also deliver to GASTRONOMY TOURS a price list per visitor for each visit and/or activity they offer, which price list will be included in their profile.
Should the Museum modify or discontinue its services without notifying GASTRONOMY TOURS, the Museum must execute any requests it has accepted under the terms of the service for which the request has been accepted.
The Museums guarantee the accuracy of their price list, which cannot be changed unless GASTRONOMY TOURS is informed.
GASTRONOMY TOURS may refuse and/or make changes to the material provided by the Museums, mainly in the wording, to make the content consistent with the Platform, at the discretion of GASTRONOMY TOURS.
4 a) Museums can participate in the GASTRONOMY TOURS website and Application for free,
b) GASTRONOMY TOURS is reimbursed with a 10% commission on the price of the entrance to the MUSEUM charged to the USER, in addition to the price set by the MUSEUM, with a minimum amount of 3.0€/person once the MUSEUM accepts the request paid by the USER. Upon completion of the reservation, GASTRONOMY TOURS issues a voucher received by both the MUSEUM, with the details of the USER, and the USER, with the details of the MUSEUM. The USER must present this voucher to the MUSEUM upon arrival as proof of the reservation.
For activities offered by the MUSEUM, Gastronomy Tours is paid through a 15% commission of the price of the MUSEUM’s activity that is deducted from the MUSEUM. For activities worth less than 20€/person the visitor is charged at a fixed rate of 3€ per person. The final breakdown will always be mentioned on the voucher issued to the producer.
Upon completion of the reservation, GASTRONOMY TOURS issues a reservation voucher and sends it to both the USER and the MUSEUM and USERS must present it to the MUSEUMS as proof of the reservation.
The MUSEUMS are paid by bank transfer for their services during the first week of the month following the execution of the activity, after issuing an aggregated invoice for the month’s services and sending it to Gastronomy Tours.
5. USERS pay the nominal value of the visit or activity, as indicated in the MUSEUM’s profile on GASTRONOMY TOURS, as soon as the MUSEUM accepts the reservation. Finally, the MUSEUM must issue an invoice to GASTRONOMY TOURS after the USER’s visit for the amount of the nominal value of the activity, not including the GASTRONOMY TOURS commission, as shown on the booking confirmation voucher.
6. MUSEUMS, when receiving a notice of reservation from a USER, must reply whether they confirm or reject the reservation within 24 hours; otherwise, a message will be automatically sent to the VISITOR that the MUSEUM in question is not available.
7. USERS have the right to cancel their visit and/or activity up to 7 days before the date of the visit/activity, and GASTRONOMY TOURS undertakes to refund to the User all amounts paid by them. In this case, the MUSEUMS have no claim against GASTRONOMY TOURS and the USER.
Should the USER cancel the visit and/or activity with delay (i.e. not in adherence to the foregoing cancellation period) or do not show up on the agreed reserved date, GASTRONOMY TOURS shall refund the MUSEUM.
8. MUSEUMS who cancel a reservation due to force majeure or for reasons they could not have foreseen or prevented shall inform GASTRONOMY TOURS of the cancellation at least 48 hours before the commencement of the programmed visit/activity and, should they so wish, suggest a change of date for the visit/activity, provided that the Visitors accept this, else GASTRONOMY TOURS shall refund whatever amount collected from the user deducted by Bank charges and card processing fees applicable close to 5%, whilst the MUSEUMS agree to render GASTRONOMY TOURS harmless of any related claims.
Suppose the MUSEUM cancel the reservation for reasons other than those provided in the immediately preceding paragraph or does not appear at the agreed time at the agreed place. In that case, GASTRONOMY TOURS is obliged to refund the guests the amount received, and the MUSEUM shall compensate GASTRONOMY TOURS with an amount of 25€ per guest. They will also be responsible for compensation for any damage to GASTRONOMY TOURS including moral damage. In addition, GASTRONOMY TOURS will be entitled to terminate its cooperation with the MUSEUM in question and delete its profile from its platform.
9. MUSEUM can terminate its cooperation with GASTRONOMY TOURS by lodging an advance notice of one (1) month and providing all visits/activities booked via the Platform of GASTRONOMY TOURS have taken place. Similarly, GASTRONOMY TOURS may terminate its cooperation with MUSEUM without prior notice of termination should the MUSEUM breach its obligations.
10. Within the framework of their cooperation both GASTRONOMY TOURS and MUSEUM process data of a personal nature related to the representatives of either party, to their personnel, and the users. GASTRONOMY TOURS hereby informs that the personal data it processes belongs to the sole proprietorship company under the name Alexandros-Ioannis Megapanos of Epaminondas with legal name Gastronomy Tours, registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and Tax Identification Number: EL043478044 (Data Processing Manager). MUSEUMS shall inform GASTRONOMY TOURS of the identity and contact details of their Data Processing Manager also during their agreeing to the present Terms and Conditions, else no cooperation between GASTRONOMY TOURS and the MUSEUMS will be in force. The processing of data by both contracting parties is governed by the General Data Protection Regulation 2016/679 of the European Union (GDPR) and the national legislation in force to protect personal data.
11. The Parties confirm that they fully comply with their obligations as described and enforced by GDPR and the current national legislation for the Protection of Personal Data.
12. GASTRONOMY TOURS has, at any time and using any means, the right to assign either part or the complete set of its rights and obligations which derive from the present to any third party and will notify the MUSEUMS to that effect in writing.
13. For any disputes resulting from the cooperation between GASTRONOMY TOURS and MUSEUMS, Hellenic and Union Law are applicable, and the courts of Athens are designated as the competent courts to resolve such disputes
C. Terms of Cooperation Between Gastronomy Tours and Travel Agents
1. The sole proprietorship under the name Alexandros-Ioannis Megapanos of Epaminondas, with legal name Gastronomy Tours (or We) is registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and with Tax Identification Number: EL043478044 [hereinafter “GASTRONOMY TOURS” or “GT”] operates an online store for the promotion of gastronomic products and Producers of gastronomic products, Museums of culinary interest, proposes excursions that also include visits to producers or museums of culinary products, and performs reservations for visits and activities, and operates and offers a web application and an application for Android and iOS mobile phones (hereinafter “website” or “platform”).
2. The Travel Agents (hereinafter “THE TRAVEL AGENT or TRAVEL AGENTS”) cooperating with GASTRONOMY TOURS display their travel suggestions on the GASTRONOMY TOURS website in the Trips category.
3. The profile of the travel suggestions of the TRAVEL AGENTS includes information about the services they provide to participants, such as, but not limited to, photographs, description of the travel suggestion, graphics and videos provided by the TRAVEL AGENTS themselves to GASTRONOMY TOURS. TRAVEL AGENTS warrant the accuracy of the material displayed on their travel proposal profile and that such material belongs to them and/or they hold all rights to submit the material to GASTRONOMY TOURS and to publish it. They also have the possibility of modifying it whenever they so wish by informing GASTRONOMY TOURS by email to ([email protected]) to update their profile. The TRAVEL AGENTS will also submit to GASTRONOMY TOURS a price list per visitor for each travel suggestion they offer, which price list will be included in their profile.
Should the TRAVEL AGENT modify or cancel its services without notifying GASTRONOMY TOURS, the TRAVEL AGENT must execute any requests it has accepted under the terms of the service valid at the time of the acceptance of the request.
TRAVEL AGENTS guarantee the accuracy of their price list, which cannot be changed unless GASTRONOMY TOURS is informed.
GASTRONOMY TOURS may refuse and/or make changes to the material, especially the wording that the TRAVEL AGENTS submit so that it may be consistent, at the discretion of GASTRONOMY TOURS, with the style of the wording of its Platform.
4. a) TRAVEL AGENTS participate in the GASTRONOMY TOURS website and mobile Application for free.
4b) GASTRONOMY TOURS is paid for bookings to travel suggestions of TRAVEL AGENTS directly by the USERS for the whole amount to a GASTRONOMY TOURS Bank Account. Upon completion of the booking, after the TRAVEL AGENT has accepted the request, GASTRONOMY TOURS must issue a receipt or invoice of the total amount to the USER and the TRAVEL AGENT must issue another to Gastronomy Tours without including the Gastronomy Tours commission.
| Gastronomy Tours Commission Rates | |
| Travel Agents Activities price not including commission | +15% |
| Travel Agents Activities price including commission | 20% |
5. Visitors pay the agreed amount according to the terms of the tour they choose.
6. TRAVEL AGENTS are paid by GASTRONOMY TOURS after the completion of their travel product by a deposit to their bank account, withholding its commission, at the beginning of the month following the completion of the tour. The final breakdown will always be mentioned on the voucher issued to the USER and the TRAVEL AGENT.
7. Once TRAVEL AGENTS receive a notification for a reservation from an applicant, they must respond within 24 hours whether they confirm the reservation, otherwise a message will automatically be sent to the applicant that the travel proposal in question is unavailable.
8. USERS have the right to cancel their booking 7 days before the date of the experience by the terms of the respective travel offer as displayed in the profile of the respective travel offer. GASTRONOMY TOURS shall refund whatever amount collected from the user deducted by Bank charges and card processing fees applicable close to 5%,
9. If TRAVEL AGENTS cancel a reservation due to force majeure or reasons that they could not foresee or prevent, they must inform GASTRONOMY TOURS no later than 48 hours before the date of the planned travel proposal and, if they wish, they can propose a change of date, provided that it is approved by the applicants, otherwise GASTRONOMY TOURS is obliged to return whatever amount it has collected to the USERS, and the TRAVEL AGENTS have no claim against GASTRONOMY TOURS and the USERS.
Suppose the TRAVEL AGENTS cancel the reservation for reasons other than those provided in the immediately preceding paragraph or do not appear at the agreed time at the agreed point. In that case, GASTRONOMY TOURS is obliged to return to the applicants the amount collected and the TRAVEL AGENTS to compensate GASTRONOMY TOURS with the amount of €25 per visitor. They will also be responsible for the restoration of any damage to GASTRONOMY TOURS, including its moral damage. In addition, GASTRONOMY TOURS will be entitled to terminate its cooperation with the said TRAVEL AGENT and to delete the profile of its travel proposals from its platform.
10. TRAVEL AGENTS can terminate their cooperation with GASTRONOMY TOURS by lodging an advance notice of one (1) month and providing all visits/activities booked via the Platform of GASTRONOMY TOURS have taken place. Similarly, GASTRONOMY TOURS may terminate its cooperation with TRAVEL AGENTS but without prior notice of termination should the TRAVEL AGENTS be in breach of their obligations.
11. Within the framework of their cooperation both GASTRONOMY TOURS and Producers process data of a personal nature related to the representatives of either party, to their personnel and the Visitors. GASTRONOMY TOURS hereby informs that the personal data it processes belong to sole proprietorship under the name Alexandros-Ioannis Megapanos of Epaminondas with legal name Gastronomy Tours registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and with Tax Identification Number: EL043478044. (Data Processing Manager). PRODUCERS shall inform GASTRONOMY TOURS of the identity and contact details of their Data Processing Manager during their agreeing to the present Terms and Conditions. Otherwise, no cooperation between GASTRONOMY TOURS and the Producers will be in force. The processing of data by both contracting parties is governed by the General Data Protection Regulation 2016/679 of the European Union (GDPR) and the national legislation in force for the protection of personal data.
12. The Parties confirm that they fully comply with their obligations as described and enforced by GDPR and the current national legislation for the protection of personal data.
13. GASTRONOMY TOURS has, at any time and using any means, the right to assign either part or the complete set of its rights and obligations which derive from the present to any third party and will notify the Producers to that effect in writing.
14. For any disputes resulting from the cooperation between GASTRONOMY TOURS and PRODUCERS, Hellenic and Union Law are applicable, and the courts of Athens are designated as the competent courts to resolve such disputes.
D. Terms of Cooperation between Gastronomy Tours and Activity Providers
1. The sole proprietorship company under the name Alexandros-Ioannis Megapanos of Epaminondas with legal name Gastronomy Tours (or We), registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and with Tax Identification Number: EL043478044 [hereinafter “GASTRONOMY TOURS” or “GT”] operates an online store for the promotion of gastronomic products and Producers of gastronomic products, Museums of culinary interest, Activity Providers, proposes excursions that also include visits to producers or museums of culinary products, and performs reservations for visits and activities, and operates and offers a web application and an application for Android and iOS mobile phones (hereinafter “website” or “platform”).
2. The Activity Providers (hereinafter “THE ACTIVITY PROVIDER or ACTIVITY PROVIDERS”) cooperating with GASTRONOMY TOURS display their Activities on the GASTRONOMY TOURS website in the Activity category.
3. The profile of the Activity of the ACTIVITY PROVIDER includes information about the services they provide to participants, such as, but not limited to, photographs, description of the activity, graphics and videos provided by the ACTIVITY PROVIDERS themselves to GASTRONOMY TOURS. ACTIVITY PROVIDERS warrant the accuracy of their material displayed on their ACTIVITY proposal profile and that such material belongs to them and/or they hold all rights to submit the material to GASTRONOMY TOURS and to publish it. They also have the possibility of modifying it whenever they so wish by informing GASTRONOMY TOURS by email to ([email protected]) to update their activity’s profile. The ACTIVITY PROVIDERS will also submit to GASTRONOMY TOURS a price list per participant for each activity they offer, which will be included in their profile.
Should the ACTIVITY PROVIDER modify or cancel its services without notifying GASTRONOMY TOURS, the ACTIVITY PROVIDER must execute any requests it has accepted under the terms of the service valid at the time of the acceptance of the request.
ACTIVITY PROVIDERS guarantee the accuracy of their price list, which cannot be changed unless GASTRONOMY TOURS is informed.
GASTRONOMY TOURS may refuse and/or make changes to the material, especially the wording that the ACTIVITY PROVIDERS submit so that it may be consistent, at the discretion of GASTRONOMY TOURS, with the style of the wording of its Platform.
4. a) ACTIVITY PROVIDERS participate in the GASTRONOMY TOURS website and mobile Application for free.
b) Activities are always paid in advance to a GASTRONOMY TOURS bank account while the ACTIVITY PROVIDERS are paid by bank transfer for their services during the first week of the month following the execution of the activity, after issuing an aggregated invoice for the month’s services and sending it to Gastronomy Tours.
For activities worth less than 20 €/person GASTRONOMY TOURS is paid with a 3€ standard fee from the USER once the ACTIVITY PROVIDER accepts the request and issues an invoice to the USER for the nominal value as presented at the ACTIVITY PROVIDER’S profile and the ACTIVITY PROVIDER must issue another to GASTRONOMY TOURS for the cost of their ACTIVITY not including the 3€ GASTRONOMY TOURS commission.
For activities worth more than 20€/person, GASTRONOMY TOURS is paid by a commission of the activity price and is deducted from the ACTIVITY PROVIDERS. Activities are always paid the whole amount to a GASTRONOMY TOURS bank account by the USER upon the ACTIVITY PROVIDER accepting the request and issuing a receipt to the USER. The ACTIVITY PROVIDER then, must issue an invoice to GASTRONOMY TOURS for the nominal activity price (as presented on the Activity’s profile) not including the GASTRONOMY TOURS commission.
Finally, GASTRONOMY TOURS will transfer to the ACTIVITY PROVIDER’S bank account the amount due the first week of the month following the completion of the activity after ACTIVITY PROVIDERS issue an aggregated invoice for the month’s services and send it to Gastronomy Tours.
All necessary invoice details and the final breakdown will always be mentioned on the voucher and are delivered to the ACTIVITY PROVIDERS by GASTRONOMY TOURS once they accept the booking request. The final breakdown will always be mentioned on the voucher issued to the USER and the ACTIVITY PROVIDER.
| Gastronomy Tours Commission Rates | |
| Activity Providers’ Activity prices do not include a commission | +15% |
| Activity Providers’ Activities prices include a commission | 20% |
5. Once the ACTIVITY PROVIDERS receive a notification for a reservation from an applicant, they must respond within 24 hours whether they confirm the reservation or not, otherwise an automated message will be sent to the applicant that the Activity in question is not available.
6. If ACTIVITY PROVIDERS cancel a reservation due to force majeure or reasons that they could not foresee or prevent, they must inform GASTRONOMY TOURS no later than 48 hours before the date of the planned activity and, if they wish, they can propose a change of date, provided that it is approved by the applicants, otherwise GASTRONOMY TOURS is obliged to return whatever amount has collected to the users, deducted by Bank charges and card processing fees applicable close to 5%, and the ACTIVITY PROVIDERS have no claim against GASTRONOMY TOURS and the users.
Suppose the ACTIVITY PROVIDERS cancel the reservation for reasons other than those provided in the immediately preceding paragraph or do not appear at the agreed time at the agreed point. In that case, GASTRONOMY TOURS is obliged to return to the applicants the amount collected and the ACTIVITY PROVIDERS to compensate GASTRONOMY TOURS with the amount of €25 per participant. ACTIVITY PROVIDERS will also be responsible for the restoration of any damage to GASTRONOMY TOURS, including its moral damage. In addition, GASTRONOMY TOURS will be entitled to terminate its cooperation with said ACTIVITY PROVIDER and to delete the profile of its ACTIVITY proposals from its platform.
7. ACTIVITY PROVIDERS can terminate their cooperation with GASTRONOMY TOURS by lodging an advance notice of one (1) month and provided all activities booked via the Platform of GASTRONOMY TOURS have taken place. Similarly, GASTRONOMY TOURS may terminate its cooperation with ACTIVITY PROVIDERS but without prior notice of termination should the ACTIVITY PROVIDER be in breach of their obligations.
8. Within the framework of their cooperation both GASTRONOMY TOURS and ACTIVITY PROVIDERS process data of a personal nature related to the representatives of either party, to their personnel and the USER. GASTRONOMY TOURS hereby informs that the personal data it processes belong to the company under the sole proprietorship company Alexandros-Ioannis Megapanos of Epaminondas, with legal name Gastronomy Tours, registered at the Chamber of Commerce of Greece, with GEMI (General Commercial Registry) number 083672802000, headquarters at the 1st km Pikermi- Spata Avenue, 19009 Pikermi, Attica, Greece and with Tax Identification Number: EL043478044 (Data Processing Manager). PRODUCERS shall inform GASTRONOMY TOURS of the identity and contact details of their Data Processing Manager during their agreeing to the present Terms and Conditions. Otherwise, no cooperation between GASTRONOMY TOURS and the Producers will be in force. The processing of data by both contracting parties is governed by the General Data Protection Regulation 2016/679 of the European Union (GDPR) and the national legislation in force to protect personal data.
9. The Parties confirm that they fully comply with their obligations as described and enforced by GDPR and the current national legislation for personal data protection.
10. GASTRONOMY TOURS has, at any time and using any means, the right to assign either part or the complete set of its rights and obligations which derive from the present to any third party and will notify the Producers to that effect in writing.
11. For any disputes resulting from the cooperation between GASTRONOMY TOURS and Producers, Hellenic and Union Law are applicable, and the courts of Athens are designated as the competent courts to resolve such disputes.
How can I get advertised by presenting my profile in the featured spaces?
Please press here to see our pricing plan and contact us with your request. Please specify the month(s) and the space(s) you wish to be presented and we will get back to you shortly.
Can I get advertised on Gastronomy Tours’ Social Media?
Yes, you can.
Requirements to post on Gastronomy Tours’ Social Media or Blog:
If a Gastronomy Tours supplier wishes to publish a post, the following requirements are needed:
Image size guidelines for all social media platforms:
Facebook Image Size – 1200 x 628 pixels.
Instagram Size – 1080 x 1080 pixels
Blog Post Image Size – 1200 x 600 pixels.
Please send your posting in a PDF file as well as the texts separately in a Word document file to [email protected].
Gastronomy Tours reserves the right not to post material if the content includes information considered to be contrary to its ethics or unrelated to the topics promoted by Gastronomy Tours.
How can I add, remove, or modify an activity of my business profile?
Email us at [email protected] with all the details of the new activity along with a sample photo or any changes you wish to make and we will update your profile.
How do I add, remove, or modify any information of my profile?
Please email the information you wish to change or delete to [email protected], and we will implement the requested changes.
Can I select the photos or videos you will post to represent my company’s profile page?
We choose some photos and videos from the ones you provide us during your registration, and we present them to you. If you agree we post them.
Who is in charge of the management of my company’s profile page?
The team of Gastronomy Tours is in charge of your listing page. We write the content about your company and your activities with the information you provide us. Then, you confirm your agreement or if you have some modification to do, we update it and we post it online.
The vision
Gastronomy Tours is a unique dynamic guide and a free mobile application for gastronomic tourism.
It expands the concept of wine tourism, a globally successful practice, to include producers of gastronomic products, museums, gastronomic trips and activities while helping users to make their bookings, providing them transport through its partners.
Gastronomy Tours is a user-friendly reliable guide to experience the local food culture, customs and traditions, enhanced with an annual calendar of cultural events related to gastronomy and a glossary of gastronomic terms, your ideal travel companion to locate points of gastronomic interest around you.