Terms & Conditions for Producers

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Terms and Conditions for the Co-operation between Gastronomy Tours and Producers

1. GASTRONOMY TOURS operates an e-shop showcasing gastronomical products and Producers of gastronomical products, the organisation of visits to Producers and a reservation facility for these visits, as well as internet and Android and iOS mobile applications/apps (henceforth “web site” or “Platform”).

2. The Producers that co-operate with GASTRONOMY TOURS appear under a separate profile in the web site of GASTRONOMY TOURS and under the category/-ies of their main product.

3. The Producers’ profile includes information about their facilities and the services which they provide to their Visitors, indicatively photographs, descriptions, artwork and videos submitted by the Producers to GASTRONOMY TOURS. Producers guarantee the correctness of the material submitted for inclusion in their profile, and that they either own or have the full rights to provide said material to GASTRONOMY TOURS, and to publish same.  Producers also have the possibility to amend and modify their published material whenever they so wish by notifying GASTRONOMY TOURS by electronic message (e-mail) to [email protected] so that the Producers’ profile can thus be updated. Producers will also provide their price-list to GASTRONOMY TOURS for each kind of visit and/or activity offered, and this price-list will be included in their profile.

In such cases where a Producer modifies or cancels any of their services offered without notifying GASTRONOMY TOURS, the Producer is still obliged to honour any and all requests that the Producer has agreed to under the Terms and Conditions in force at the time of the acceptance of the request(s).

The Producers guarantee the validity and accuracy of their price-list, and the latter cannot be modified without prior notification to GASTRONOMY TOURS

Gastronomy Tours may, at its sole discretion, refuse and/or make such changes to the material submitted by the Producers for their profiles so as to ensure the material’s suitability, mainly in terms of phrasing, for use in the Platform.

4. a) The PRODUCERS participate in the website/platform of GASTRONOMY TOURS free of charge, but for the participation in the application for Android and iOS mobile devices, there is an annual charge of € 120.

b) GASTRONOMY TOURS is paid for bookings or activities to producers directly by the visitor with an amount equal to 15% of the value of the producer’s charge per person, or the total value of the booking, and with a minimum amount of 3 € per person. Upon completion of the reservation, GASTRONOMY TOURS issues a coupon and sends it to the visitor, who must present it to the Producer as proof of the reservation whilst giving the holder the right for a  discount for any purchases from the Producer, as mentioned below in Paragraph 6.

5. Visitors pay the agreed amount for the visit or activity which they have booked, as shown on their coupon and in the profile of each producer, directly to the PRODUCERS on the day of their visit.

Should the PRODUCERS wish to collect in advance part or the entire amount for the activity, i.e. from 85% of this value according to the foregoing, GASTRONOMY TOURS provides the possibility for this collection to be effected through its platform in the account of GASTRONOMY TOURS at the time of the reservation.  GASTRONOMY TOURS then pays this amount to the PRODUCERS within 15 days from the completion of the activity whilst retaining as a fee the amount of € 2 per visitor.

6. Should the visitors make purchases from the PRODUCERS during their visit and/or during their participation in an activity, they are entitled to a discount from the PRODUCERS depending on the amount of  purchases made, as follows:

a) for purchases over 15 € per person: a discount of 3 € per person or
b) for purchases over € 20 per person: a discount of 15%  per person.

7. Producers undertake to reply to reservation requests with a message of acceptance of refusal within 24 hours of the request’s receipt, failing which an automated message will be sent to the Visitor that the Producer is not available.

8. Visitors have the right to cancel their visit and/or activity within 14 days from the from the date of confirmation of their reservation and up to 7 days before the date of the visit/activity, and GASTRONOMY TOURS undertakes to refund to the Visitors all amounts paid by them. In this case, the Producers have no claim against GASTRONOMY TOURS and the Visitors.

Should the Visitors cancel the visit and/or activity with delay (i.e. not in adherence to the foregoing cancellation period) or they do not show up on the agreed reserved date, the Producers will raise no claim against GASTRONOMY TOURS unless this concerns an activity for which the Visitor has prepaid the reservation in part or in total, as per Term number 5 above. In this latter case, GASTRONOMY TOURS shall refund the prepaid amount to the Producer within 15 days from the date of the programmed activity, deducting € 2.- per Visitor as a fee.

9. Producers who cancel a reservation due to force majeure or for reasons they could not have foreseen or prevented shall inform GASTRONOMY TOURS of the cancellation at least 48 hours prior to the commencement of the programmed  visit/activity and, should they so wish, suggest a change of date for the visit/activity, provided that this is accepted by the Visitors, else  GASTRONOMY TOURS and the Producers shall refund whatever amount they have collected from the Visitors, whilst the Producers agree to render GASTRONOMY TOURS harmless of any related claims.

Should the Producers cancel a reservation for reasons other than those mentioned in the preceding paragraph or if they do not appear at the agreed time at the agreed meeting point, GASTRONOMY TOURS is obliged to refund to the Visitors any amount it may have collected, whilst the Producers shall compensate GASTRONOMY TOURS with the amount of € 25 per Visitor. Producers also assume the obligation to make good any damage and loss sustained by GASTRONOMY TOURS, including non-pecuniary harm. In addition, GASTRONOMY TOURS may, at its discretion, discontinue its co-operation with the Producer involved and delete their profile from the Platform.

10. Producers can terminate their co-operation with GASTRONOMY TOURS by lodging an advance notice of one (1) month and provided all visits/activities booked via the Platform of GASTRONOMY TOURS have taken place. Similarly, GASTRONOMY TOURS may terminate its co-operation with Producers but without prior notice of termination should the Producers be in breach of their obligations.

11. Within the framework of their co-operation both GASTRONOMY TOURS and Producers process data of personal nature related to the representatives of wither party, to their personnel and to the Visitors. GASTRONOMY TOURS hereby informs that the personal data it processes belong to the Romanian company under the name «A&R GREEK LIFE SRL» with head office in Bucharest, Romania, at 4, Splaiul Unirii st. (Data Processing Manager). Producers shall inform GASTRONOMY TOURS of the identity and contact details of their Data Processing Manager also during their agreeing to the present Terms and Conditions, else no co-operation between GASTRONOMY TOURS and the Producers will be in force. The processing of data by both contracting parties is governed by the General Data Protection Regulation 2016/679 of the European Union (GDPR) and the national legislation in force for the protection of personal data.

12. The Parties confirm that they fully comply with their obligations as described and enforced by GDPR and the current national legislation for the protection of personal data.

13. GASTRONOMY TOURS has, at any time and using any means, the right to assign either part or the complete set of its rights and obligations which derive from the present to any third party, and will notify the Producers to that effect in writing.

14. For any disputes resulting from the co-operation between GASTRONOMY TOURS and Producers, Hellenic and Union Law is applicable and the courts of Athens are designated as the competent courts to resolve such disputes.

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